Tangible Results

I am a leadership coach at a $1 billion credit union and have facilitated leadership book clubs in various organizations. This is the first time however, that a book I've recommended received such rave reviews from our frontline employees all the way to our Executive Vice Presidents. It started when I loaned my copy of Becoming a Category of One to our CEO, who then wanted his senior management team to read it and then the managers and now all 230 employees have a copy of your book (thanks to Wiley Publications who worked with me to get a discount).

I have so many more comments from our managers that I have not experienced in previous leadership book clubs. As a result, during our monthly managers meetings, they share some of the things they've implemented in their branch/department and it's exciting and I'd be happy to share all of that with you.

Just to let you know, I've had people roll their eyes because they think, "here's the training person making us read another book," but this one was different (I've recommended Good to Great, First Break all the Rules, The Leadership Engine and more). I'm also certified to facilitate 7 Habits of Highly Effective People and get great responses to it, but your book is less "touchy feely" and without the "kumbaya".

One of our more skeptical VPs said "I'm surprised how much conversation we're getting around this book at our department meetings."

I'm sure you hear this often, but we have seen some tangible results because of the leadership support in reading this book. Some of the exciting things we've seen/implemented:

• Our IT department has put in some new programs to make it easier and faster for our members to enroll online
• Branches opening a few minutes early if members are waiting at the door
• Departments implementing small changes to improve member service
• Tellers talking about "brand" and saying things like "we want to be the best employee" and "if you're as good as you're going to get then find another place to work!"

It is a challenging year for our organization as with many credit unions and financial institutions, but because we started this journey with Becoming a Category of One, our employees feel that they can make a difference by being the best at their job. I'm looking forward to recommending your other books!

Roz Gil
Learning & Development
562.598.9007 ext. 5206
rgil@lbsfcu.org

Jeffrey Napper - Pres. & CEO
LBS Financial Credit Union

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TestimonialsTangible Results I am a leadership coach at a $1 billion credit union and have facilitated leadership book clubs in various organizations. This is the first time however, that a book I’ve recommended received such rave reviews from our frontline employees all the way to our Executive Vice Presidents.  Read More Adds Value Witty, energetic and engaging, Joe Calloway's message adds value to companies who love to think or to be challenged on their long-held assumptions. The core message is crucial for these challenging times -- you thrive when you genuinely and deeply take care of your customers in ways that no one else can. The best integration of a conference theme that I have ever experienced. Read More Immediate Impact Chuck has provided useful advice at a key time in our company's development. Chuck is a rare talent that can make an immediate impact. He has challenged us to rethink, reposition and ignite our sales and marketing efforts and helped us deal with issues that I don't know if we would have been able to recognize without him. Companies lucky enough to work with Chuck will know what I mean, he can make a real difference in a very short amount of time that will have a lasting change on the business and accelerate growth significantly. Read More Unique Interactive Style Joe Calloway has a unique, interactive style of working with the audience….asks questions and puts them in a conversational mode which does a great job in making a connection with them.  It's the first time I've seen this done, and it was a definite success. Read More Stimulated and Challenged Chuck Feltz is an engaging and eloquent speaker, allowing participants to learn from his ethical leadership at the companies he has led. Those present were stimulated and challenged by his candid and thoughtful remarks. His comments reinforced the Center's fundamental premise that organizations that build ethical cultures outperform those who don't. Read More Positive Outcome We reached our goal of 1000 employees and $100M per year in 2002 and successfully sold the company to SAIC. Thought you might want to know about the positive outcome from your effort. I wanted to thank you for your help and insight into what we needed during your effort with us. I believe it was one of the keys to our success. Read More Energy to Improve I have known and worked with Chuck during several of his career stops. He is one of the most thoughtful and intelligent CEO's I have met. He is personable and passionate. That combination creates energy to improve every organization or project he touches Read More Consistency Differentiation Culture I heard great feedback from the attendees on Joe's presentation.  I particularly liked the discussion of the three elements of consistency, point of differentiation ("prove it") and the need for a clearly defined culture.  The notion that the numbers are not the primary focus but the end result of building upon what people believe in is a necessary message for business today. Read More Outstanding Expertise and Guidance Chuck is an exceptional executive coach. He provides outstanding expertise and guidance in the areas of business strategy, change and culture management and talent development to ultimately drive growth and profitability on behalf of shareholders. His insights and practical advice have been extremely valuable to me in relation to how I lead and focus my team at UnitedHealth Group. Read More Relate the Message I heard nothing but raves about Joe Calloway's presentation.  What made it particularly effective was his ability to relate the message to what our audience does in building and maintaining stores. Read More Enthusiastically Embrace a Plan Chuck is truly an exceptional corporate leader. He managed to get his entire organization - from the folks in the corner office to the people on the front lines with customers - to enthusiastically embrace a plan to transform the business. No small feat for a mature company in a mature industry. He understands the big picture, approaches decisions in a tempered and deliberate manner, seeks advice, builds consensus, and, most importantly, cares about the people who work for him. If there were more people like him in corner offices, we wouldn't be in the financial mess we're in today. Read More Strong Client Focus Chuck's blend of operating strength and strategic acumen were the powerful combination that led to the record operating performances his team turned in while he led Deluxe Financial Services. His ability to create a compelling vision and engage all employees during a period of significant change were key to that success. In addition, his strong client focus, from his extensive sales and marketing leadership roles, adds a valuable and unique perspective to his engaging leadership style. Read More