Enthusiastically Embrace a Plan
Chuck is truly an exceptional corporate leader. He managed to get his entire organization - from the folks in the corner office to the people on the front lines with customers - to enthusiastically embrace a plan to transform the business. No small feat for a mature company in a mature industry. He understands the big picture, approaches decisions in a tempered and deliberate manner, seeks advice, builds consensus, and, most importantly, cares about the people who work for him. If there were more people like him in corner offices, we wouldn't be in the financial mess we're in today.
Kevin J. Clancy, Chairman, Copernicus Marketing Consulting and Research